Shipping policy

Bees Home Appliances — Shipping Policy

Last updated: July 2026

Thank you for shopping with Bees Home Appliances. This Shipping Policy explains how we process, deliver, and hand over your orders across Pakistan. By placing an order with us, you agree to the terms outlined below.

1. Delivery Coverage

We deliver all over Pakistan, including Lahore and all major cities, towns, and outlying areas serviced by our courier and logistics partners.

2. Order Processing Time

  • Orders are processed within 24–48 hours of confirmation.
  • Orders placed on public holidays or after business hours will be processed on the next working day.
  • Once your order is confirmed via phone/WhatsApp, our team prepares it for dispatch.

3. Delivery Timeframe

Location Estimated Delivery Time
Lahore (within city) 1–2 working days
Rest of Punjab 2–4 working days
Other provinces / remote areas 3–7 working days

Delivery times are estimates and may vary due to weather, courier delays, public holidays, or circumstances beyond our control. We will keep you informed via WhatsApp/phone if there is any significant delay.

4. Delivery Charges

  • Free delivery is offered on all orders within Lahore city.
  • For deliveries outside Lahore, delivery charges vary by region/city based on courier rates and distance. The applicable charge for your specific location will be confirmed by our team via phone/WhatsApp at the time of order confirmation, before dispatch.
  • Cash on Delivery (COD) remains available all over Pakistan, regardless of delivery charges.

5. Cash on Delivery (COD)

  • Bees Home Appliances operates on a Cash on Delivery (COD) basis.
  • Payment is collected in cash at the time of delivery, once the customer has inspected the parcel.
  • We encourage customers to check the parcel/product upon delivery before completing payment ("open parcel check").

6. Order Confirmation

  • All orders are confirmed via a phone call or WhatsApp message before dispatch.
  • Please ensure your contact number and delivery address are accurate at checkout to avoid delays.
  • Orders that cannot be confirmed within a reasonable time may be cancelled.

7. Installation Services

  • For applicable appliances (e.g., air conditioners, geysers), free standard installation is provided in Lahore.
  • Installation in other cities may be arranged through local technicians; charges (if any) will be communicated in advance.
  • Installation timelines are separate from delivery timelines and are scheduled after the product has been delivered.

8. Order Tracking

  • Once your order is dispatched, you will receive tracking/confirmation details via WhatsApp or phone call.
  • For any updates on your order status, you may contact us directly (details below).

9. Failed or Refused Delivery

  • Our delivery team will attempt delivery based on the address and contact details provided at checkout.
  • If delivery cannot be completed due to an incorrect address, unavailability, or refusal at the doorstep, we may contact you to reschedule.
  • Repeated failed delivery attempts may result in order cancellation.

10. Damaged or Defective Items

  • All products are quality-checked before dispatch.
  • If your product arrives damaged or defective, please contact us within 24 hours of delivery with photos/videos of the issue so we can arrange a replacement or resolution.

11. Order Changes & Cancellations

  • Changes to delivery address or order details can be made before dispatch by contacting our support team.
  • Once an order has been dispatched, changes may not be possible.

12. Contact Us

For any questions regarding your delivery or this policy, please reach out to us:

  • WhatsApp/Phone: 0325-6566777
  • Instagram: @beeshomeappliances
  • Location: Faisal Town, Lahore, Pakistan

Bees Home Appliances reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page with an updated revision date.