Refund policy

Bees Home Appliances — Return & Refund Policy

Last updated: July 2026

At Bees Home Appliances, we want you to be fully satisfied with your purchase. This policy explains how our open-parcel check works, how returns and refunds are handled, and how official brand warranty claims are processed.

1. Open Parcel Check (Before You Pay)

Since we operate on a Cash on Delivery (COD) basis, every customer has the right to an open parcel check at the time of delivery:

  • You may open the parcel and inspect the product before making payment to our delivery rider.
  • If the product is damaged, incorrect, or not as ordered, you may refuse the parcel on the spot — no payment will be collected, and no questions asked.
  • We strongly encourage all customers to use this open parcel check, as it is the fastest and easiest way to resolve any delivery issue.

2. Returns After Delivery

If an issue is discovered after the parcel has been accepted and payment made, the following return conditions apply:

  • Returns must be requested within 7 days of delivery.
  • The product must be unused, uninstalled, and in its original packaging with all accessories, manuals, and tags intact.
  • Products that have been installed, used, or show signs of physical damage caused after delivery are not eligible for return (see Section 5 — Official Brand Warranty for post-installation issues).
  • To request a return, please contact us via WhatsApp/phone with your order number and details of the issue.

3. Non-Returnable Situations

Returns will not be accepted in the following cases:

  • The product has already been installed or used.
  • The issue is due to misuse, mishandling, or damage after delivery.
  • The original packaging, accessories, or manuals are missing.
  • The return request is made after the 7-day window.

4. Refund Process

  • Since orders are paid via Cash on Delivery, most resolved issues are handled as a replacement or exchange rather than a cash refund.
  • If a refund is applicable (e.g., product unavailable for replacement), the refund will be processed within 7–10 working days via bank transfer or Easypaisa/JazzCash, as agreed with the customer.
  • Delivery charges (where applicable) are non-refundable unless the return is due to an error on our part (wrong item, damaged item, etc.).

5. Official Brand Warranty

  • All products sold by Bees Home Appliances come with the official manufacturer's warranty (e.g., PEL, Haier, Dawlance, GFC, Canon, Nobel, Panasonic), as applicable to each product.
  • Warranty coverage, duration, and terms are determined by the respective brand and are honored through the manufacturer's official service network.
  • For any post-installation issues, breakdowns, or defects covered under warranty, please keep your original invoice/receipt, as it will be required to claim warranty service.
  • Bees Home Appliances will assist customers in connecting with the relevant brand's official service centers for warranty claims, but the warranty itself is provided and honored by the product manufacturer, not by Bees Home Appliances directly.
  • Damage caused by misuse, unauthorized repairs, electrical fluctuations (where not covered by the brand), or natural wear and tear is not covered under warranty.

6. Exchange Requests

  • If you wish to exchange a product for a different size, model, or variant, please contact us within 7 days of delivery.
  • Exchanges are subject to product availability and may involve a price difference, which will be communicated before the exchange is processed.

7. How to Request a Return, Refund, or Warranty Claim

Please contact our support team with your order number and a description (with photos/videos, if applicable) of the issue:

  • WhatsApp/Phone: 0325-6566777
  • Instagram: @beeshomeappliances

Our team will guide you through the next steps, whether that is a replacement, refund, or connecting you with the brand's official warranty service.

8. Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Changes will be reflected on this page with an updated revision date.

This policy is designed to work alongside our Shipping Policy and Legal Notice. For any questions, please reach out to us directly — we're happy to help.